At Floodlighting Repairs, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

Floodlighting Repairs is a trading style of PPG M&E, Sports & Horticultural Lighting Ltd, registered in England & Wales (company no. 13582869).

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, submit an enquiry or use our floodlighting repair and maintenance services.

1. Information We Collect

We may collect personal information when you contact us, submit an enquiry or request our services.

This information may include:

  • Personal Details: Your name, telephone number and email address.
  • Business Information: Company name, business address and job title, where applicable.
  • Service Enquiries: Details about your floodlighting system, repair requirements, site location and any information you provide when contacting us.
  • Technical Information: IP address, browser type, device information and website usage data.
  • Communication Records: Emails, telephone enquiries and correspondence relating to our services.

We only collect information that is relevant to providing our services, responding to enquiries and operating our business.

2. How We Use Your Information

We use the personal information we collect to:

  • Respond to enquiries about floodlighting repairs, maintenance and associated services.
  • Provide quotations and arrange site inspections.
  • Schedule and complete floodlighting repair work.
  • Communicate with customers regarding ongoing or completed projects.
  • Maintain accurate business and customer records.
  • Process invoices and payments.
  • Improve our website, services and customer experience.
  • Comply with legal and regulatory obligations.

We do not sell your personal information to third parties.

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal information.

We may process your information under the following legal bases:

  • Contractual Necessity: To provide services you have requested or take steps before entering into a contract.
  • Legitimate Interests: To respond to business enquiries, manage customer relationships, maintain security and improve our services, where these interests do not override your rights.
  • Legal Obligations: To comply with applicable laws, including accounting and tax requirements.
  • Consent: Where required, such as for certain marketing communications or non-essential website cookies.

Where we rely on consent, you can withdraw it at any time.

4. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

  • Contractors or service providers involved in completing floodlighting repairs.
  • Website hosting providers and IT support services.
  • Payment processors and accounting service providers.
  • Professional advisers, including accountants and legal representatives.
  • Regulatory authorities or law enforcement agencies where legally required.

We only share information where there is a valid reason to do so and require third-party processors to handle personal data securely and in accordance with applicable data protection legislation.

5. Data Storage and Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure systems, access restrictions and appropriate data handling procedures.

Although we take reasonable precautions to protect your information, no method of electronic transmission or storage is completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, accounting and regulatory requirements.

Retention periods depend on the nature of the information, the services provided and any applicable legal obligations.

When personal information is no longer required, we securely delete or anonymise it.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor activity and enhance the user experience.

Cookies may be used to:

  • Ensure the website functions correctly.
  • Remember website preferences.
  • Analyse website traffic and performance.
  • Identify technical issues and improve usability.

Where required by law, we obtain your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Data Protection Rights

Under UK data protection legislation, you have certain rights regarding your personal information.

These may include:

  • Right of Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request corrections to inaccurate or incomplete information.
  • Right to Erasure: Request the deletion of your personal information in certain circumstances.
  • Right to Restrict Processing: Request that we limit how your information is used.
  • Right to Data Portability: Request the transfer of certain personal information to another organisation.
  • Right to Object: Object to certain types of processing, including direct marketing.
  • Right to Withdraw Consent: Withdraw consent where processing relies on it.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us using the details provided on our website.

9. Third-Party Websites

Our website may contain links to external websites operated by third parties.

We are not responsible for the privacy practices, security or content of these websites.

We recommend reviewing the privacy policies of external websites before submitting personal information.

10. International Data Transfers

Some third-party service providers may process personal information outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place, as required by UK data protection legislation.

These safeguards may include UK adequacy regulations or approved contractual arrangements.

11. Children’s Privacy

Our website and floodlighting repair services are intended for businesses, organisations and adult customers.

We do not knowingly collect personal information from children through our website.

If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take steps to address the situation.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website practices or legal requirements.

Any updates will be published on this page, with the date of the latest revision shown at the top.

We recommend reviewing this policy occasionally to stay informed about how we handle personal information.

13. Contact Us

If you have any questions about this Privacy Policy, how we process your personal information or wish to exercise your data protection rights, please contact us through our website.

Floodlighting Repairs

A trading style of PPG M&E, Sports & Horticultural Lighting Ltd.

Registered in England & Wales.

Company Registration Number: 13582869.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

ICO Website: https://ico.org.uk

We encourage you to contact us first so we can address any concerns regarding your personal information.

Thank you for your interest in our services! If you have any questions, please feel free to get in touch with us using the contact form.

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